DAMAGED IN TRANSIT
On the rare occasion when goods arrive damaged, the Company must be notified within 48 hours of the date of delivery by contacting info@easyhit.co.uk or calling 0330 606 7430. The damaged goods, with original packaging, must be returned to the Company administration address, 30 Le May Close, Horley, Surrey, RH67JH. On receipt and inspection of the damaged goods by the Company, a replacement order will be dispatched by return post free.
GOODS FOUND TO BE UNSATISFACTORY
In line with our satisfaction guarantee, the Company must be notified of the reason for dissatisfaction with the goods by email, info@easyhit.co.uk or telephone within 14 days of purchase. This only applies to goods bought online via the Easy Hit (UK) Web site www.easyhit.co.uk or otherwise directly from Easy Hit (UK).
Once the company has approved the return and refund of the cost price of the goods** they should be returned undamaged with the original packaging in all cases within 28 clear days from the date of the order. In order for you to guarantee the safe and insured delivery of the returned goods we recommend the option of returning the Item by Royal Mail recorded delivery or at the very least obtaining a date stamped Post Office 'Certificate of Posting'. At no time are any postage and packing costs refundable. Your statutory rights are not affected. The goods should be returned to 30 Le May Close, Horley, Surrey, RH67JH, UK.
Goods purchased other than direct from EasyHit UK must be returned to the original supplier who will make contact with the us by email at info@easyhit.co.uk
**EasyHit Foresight Beads:
Simple guidance on gun fit currently has a near 100% success rate in dealing with customer queries allowing the Bead to perform correctly and allowing the Company to genuinely maintain our continued success in giving 100% customer satisfaction worldwide. Please ensure that your gun is fitted correctly before requesting to return the bead due to the likelihood of the bead being 100% effective if the customer’s gun fit were corrected. Should additional guidance fail to provide 100% satisfaction the bead should be returned undamaged in the original packaging with the adhesive tape intact and unused. Trying the Bead during live firing whilst securing it with black electrical tape to secure it to the rib as described in the original packaging is deemed 'acceptable use' as it does not require the removal of the red strip or any other interference with the adhesive tape. We strongly recommend that the Bead be returned to the Company in the original or a new padded jiffy bag to avoid damage in transit.